Whether you have been planning it for months or it is unexpected, admitting your loved one to a Skilled Nursing Center can be an emotionally challenging and anxiety-ridden process for the entire family. Our main goal is to reduce as much anxiety as possible for our residents, guests and their families by reminding them that the choice is always theirs when it comes to choosing a skilled nursing center that is the right fit.
As the Administrator, I witness families go through this tough transition all the time, but recently I had to play two roles here at Copley, one as the administrator and one as a family member of a guest. I spent a considerable amount of time a few months ago in our Adams unit, while my mother faced a terminal illness.
The professionalism and compassion of my staff members that I have been speaking about for years was something I got to witness from the patient/family standpoint. Being a direct recipient of my staff’s love and care made me appreciate them on a level I never have before. The outpouring of laughter, tears, handholding, and hugs that my family received was truly appreciated and what we strive to show every single guest and family member that enters our facility.
I have some pointers on things to pay attention to when you are faced with having to admit our loved one in a Skilled Nursing Center. I encourage everyone to look at many different options before making any decisions. It is important to look beyond the physical appearance of the building (although the appearance is important) and pay closer attention to the people in the facility.
The Residents- Do they seem happy and content? Are people visiting? The way the residents feel is a great indication of the care they are receiving.
Are your questions being answered? A Skilled Nursing Center that has nothing to hide will be transparent and responsive to all your questions and concerns.
Who made time to speak with you? If the admissions director or facility administrator didn’t make time for you, who did? It is important you do not feel ignored or rushed out the door.
Overall Impression- Ask yourself if you would feel comfortable admitting a loved one to recuperate or spend their days remaining there based off of everything you witnessed.
My experience with Copley from the “other side” was something I will never forget and it made me appreciate my employees even more. Copley may not be the perfect fit for you because of specialized needs or location, but there are other places that can provide you with a wonderful experience and I encourage you not to settle for anything less!
We are more than happy to talk to you and answer any questions you may have to help ease your anxieties during this tough decision/transition. We take pride in being a local source for the surrounding communities. Give us a call at 781-341-2300.